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Americas | Español
  • Americas
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  • Español
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Servicio de atención al cliente

Si tiene alguna pregunta o necesita ayuda, ¡estaremos encantados de ayudarle!

número de teléfono: +1-301 483-6500-7203

Correo electrónico : SupportShop.BYK.Gardner@altana.com

 

Delivery Information

General Delivery Information

 

After you placed your order it will be reviewed by BYK-Gardner and you will receive an order confirmation including an expected delivery date based on the availability of the products and the selected shipping option. If you want a shipment to a country where BYK-Gardner does not ship to directly, you will be contacted by the responsible Sales Representative to clarify the details of delivery. In this case you will be informed during the checkout.




 

Delivery for North & South America


Delivery within USA

The goods will be delivered via UPS from Columbia, Maryland. Usually you have the option to choose between UPS Ground and UPS Next Day Air when checking out. Costs will be calculated on the basis of weight and place of delivery for each option.
When ordering products above 100 lbs we will contact you to find the best shipping option for your needs.


Delivery outside USA

For deliveries to countries other than USA you will be contacted by BYK-Gardner to clarify the shipping details after you placed the order.



 

Delivery EMEA and APAC


For countries where BYK-Gardner ships to directly, the following shipping costs apply:
 
 
Shipping to UPS Ground UPS Express
Germany 14,50€ 50,00€
European Union, Switzerland, United Kingdom and Norway up to 3.000€ Order Value 18,00€ 65,00€
European Union, Switzerland, United Kingdom and Norway from 3.000€ Order Value 35,00€ 85,00€
South Africa up to 3.000€ Order Value N/A 95,00€
South Africa from 3.000€ Order Value N/A 200,00€
Outside European Union N/A up to 10kg: 150€
up to 20kg: 250€
above 20kg: individually calculated
 

For deliveries to a country where BYK-Gardner does not ship to directly, you will be contacted by the responsible Sales Representative to clarify the details of delivery. In this case you will be informed during the checkout.

 

For countries outside the European Union, the shipping costs do not include import duty and the customer is responsible for processing the import.

Please also note our General Terms and Conditions.


 

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