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Customer Support

If you have any questions or need help, we're happy to help!

Phone : +1-301 483-6500-7203

E-Mail : SupportShop.BYK.Gardner@altana.com

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BYK Instruments - Preventive Maintenance for a Long Life

 

Increase the reliability of your instrument with regular inspections and optimization – with our Preventive Maintenance solutions your instrument will always be in best shape. A complete check-up makes sure that your instrument’s hardware functions work properly and your software is up-to-date. The technical performance in regards to repeatability and inter-instrument agreement is tested and has to meet the documented specifications as if it was a new instrument. A traceable certificate documents the performance.

Our preventive maintenance includes:

  • Thorough cleaning of optical system
  • Comprehensive test of instrument functionality: Anything from simple functioning of “operate buttons” to complex technical performance check
  • Control of technical specification to meet repeatability and inter-instrument agreement
  • Firmware and software update
  • Control of calibration and checking standards
  • Factory calibration certificate or traceable ISO/IEC 17025 certificate
  • Inspection sticker
 

Your benefits are:

  • Traceable working standard as reference to check performance of instrument
  • Technical performance adjusted to smallest uncertainties to meet original specifications
  • Fair and realistic calibration appraisals
  • Longer instrument life time
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Contact your local authorized service center for preventive ON-SITE service or if a loaner device is needed during maintenance service.

 
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